FAQ


Have a question? We've put together answers to the things we get asked most. If you can't find what you're looking for, get in touch — we'd love to hear from you.

FAQ

Ordering & Process

  • You can browse our collections on the website and place an enquiry directly through our contact form, by email, or by phone. You're also welcome to visit our showroom in Brookvale to see the pieces in person before ordering.

  • We source materials and plan production in advance, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests, but we can't guarantee changes can be made once materials have been ordered.

  • As all our furniture is made to order, we do not accept change-of-mind returns. However, if your item arrives damaged or with a manufacturing defect, please contact us within 24 hours of delivery and we'll make it right.

  • Yes, our showroom is located at Unit 3/8 Wattle Road, Brookvale NSW 2100. We're open Monday to Friday 9am–4pm, and Saturday to Sunday by appointment. Please note that our showroom displays a selection of pieces, not our full range. We recommend browsing the website first and getting in touch if you'd like to see a specific piece before ordering.

  • See our Furniture Care section below for detailed guidance on keeping your piece looking its best.

Customisation

  • Yes, most of our pieces can be made to custom dimensions. Simply reach out before placing your order and we'll confirm what's possible and provide a quote.

  • Yes. We offer a range of Australian hardwoods and finishes. You can see the available options on our website, or contact us if you'd like samples or further advice before deciding.

  • Yes, we work on bespoke commissions. If you have a specific design in mind, get in touch with your brief and we'll discuss feasibility, timeline, and pricing.

  • Yes, we can send timber and finish samples upon request. Contact us to arrange this before placing your order.

Timber & Materials

  • We work with a range of Australian hardwoods including species like Blackwood, Spotted Gum, Jarrah, and Tas Oak, as well as American White Oak and American Walnut. Availability may vary, contact us if you'd like guidance on which timber might suit your space.

  • Yes. We are committed to using responsibly sourced timber from suppliers who follow sustainable forestry practices.

  • Timber is a natural material, so grain patterns, colour variation, and figuring will differ between pieces. The photos on our site are representative, your piece will be unique. We consider this part of the beauty of solid timber furniture.

  • We offer a range of finishes including hardwax oil and lacquer options. Each finish has different characteristics in terms of appearance and maintenance, we're happy to advise based on your lifestyle and preferences.

Delivery

  • Our furniture is handcrafted to order. Current lead times are approximately 6–10 weeks from the date of order. You'll receive updates throughout the process.

  • Yes, we deliver to most locations across Australia. Delivery is handled by specialist furniture carriers to ensure your piece arrives safely.

  • Delivery costs vary depending on your location and the size of the piece. Contact us for a quote before placing your order.

  • Each piece is carefully wrapped and protected for transit. We use packaging designed specifically for furniture to minimise the risk of damage during delivery.

  • Please inspect your delivery carefully upon arrival and note any damage with the carrier before signing. Contact us within 7 days with photos and we will arrange a resolution in accordance with our Returns Policy.

Furniture Care

  • For day-to-day cleaning, use a soft, slightly damp cloth and dry immediately. Avoid harsh chemical cleaners, abrasive cloths, or excess moisture, as these can damage the finish and timber over time.

  • Use coasters and placemats to protect against heat and moisture. Avoid placing furniture in direct sunlight or near heating vents for extended periods, as this can cause the timber to dry out or fade. Felt pads under objects can also help prevent scratching.

  • This depends on the finish applied to your piece. Hardwax oil finishes can be re-oiled periodically to maintain their appearance and protection. If you're unsure what finish your piece has, contact us and we'll advise.